Frequently Questions

Below are frequently asked questions, you may find the answer for yourself

For sanitary/hygienic purposes, ALL SALES ARE FINAL. Due to health and safety regulations, we are unable to return or exchange purchased products unless defective. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. This is for the health, safety and peace of mind of our customers. It is also the law. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. 

18 years and older.

This website is intended solely for viewing by an adult audience. By continuing to view any material contained within this website, you are stating and acknowledging that: You are an adult over the age of 18. You will not allow anyone under the legal age of 18 to have any access to materials contained within. You are voluntarily continuing to view this site and will be exposed to material of an adult nature. If you are not comfortable with this, please close this page.

Why haven't I received my order confirmation/dispatch e-mails?

Whenever you place an order with us, a confirmation e-mail is sent to you with details of the order you have made. As soon as your order is dispatched, a second confirmation e-mail is sent to you indicating that your order is now in its way to you. If you have not received these e-mails, it is possible they may have been caught in your spam mail folder. It is advisable to look through your spam mail and see if your confirmation e-mails have appeared there, as you can then make adjustments to ensure that they come through to you without issue in the future. It is also possible that there may have been some sort of error with your confirmation e-mails not reaching you, either because of server issues or problems in transit. If in doubt as to the status of your order click on order tracking and enter the required information. If you are unable to look up your order e-mail us at info@ladyluxxxe.com

When does my order ship?

98% of the time orders are processed and shipped within 3 days (in stock items only) during the business week. Your order will be processed and shipped same business day if made before 10 am CST. Keep in mind that weekends and holidays are not considered business days.

UPS express shipping methods do not deliver on weekends. Also, UPS does not guarantee delivery for express methods around holidays, and in the case of bad weather. Please note that the shipping options you choose take effect on the day the item ships, not the day you order. For example, if you order an item on a Friday or a Saturday, the next business day (normally, with the exception of a Monday Holiday) would be Monday.

We cannot control delivery errors, especially if your address is incorrect, or not 100% complete

Can I make changes to my order?

Generally speaking, no. Once an order’s status is “Processed” it is very difficult to make changes especially once it has been in the system for 2 hours or more. Orders move very quickly through the warehouse system, even on the weekends. Please contact us immediately via e-mail at info@ladyluxxxe.com. Sending us an email, or using the contact form is the fastest way to contact us. We are unable to add any items to an existing order.

Shipping charges are non-refundable. Customer is responsible for all return shipping fees.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We are dedicated to carrying only highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.

Please if you have questions, please email.

These products are sold for the intended use only; we are not responsible for any physical harm caused by any of the products sold herein.